Terms of Use

Last updated November 12, 2026. This is a stub and will be reviewed before launch.

These terms govern your use of youneedtocooldown.com, operated by CareDrop Group LLC (“we,” “us”) in Philadelphia, Pennsylvania. By using the site or submitting a request, you agree to these terms.

Who performs the work

Services may be performed by independent licensed contractors.

Estimates and callbacks

Price ranges on the site are typical-market estimates, not quotes. A callback promise of “within 1 hour” applies during our business hours, Monday–Saturday, 8am–8pm America/New_York. Outside those hours, including Sunday and after 8pm Saturday, we aim to call first thing at 8am the next business day. We may not be able to keep that window in rare cases (volume, outages, or a number we cannot reach). If you smell gas or a carbon monoxide alarm is sounding, leave and call 911 or your utility — do not wait for our callback.

Your request

You agree that the information you submit is accurate, that you are authorized to request service at the property, and that we may share the request with a service partner as described in our Privacy Policy. If you rent, you are responsible for any landlord approval the job requires.

Site use

You may not misuse the site, attempt to disrupt it, or submit requests with automated tools or false information. The site and its content are provided “as is,” without warranties of any kind, to the extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, CareDrop Group LLC and YouNeedToCoolDown are not liable for work performed by contractors, for delays in callbacks, or for indirect, incidental, or consequential damages. Our total liability for claims arising from the site or a service request is limited to fifty dollars ($50).

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. If a provision is unenforceable, the rest still applies. We may update these terms and will change the date above when we do.

Contact

CareDrop Group LLC, Philadelphia, Pennsylvania, (215) 703-1373.